FAQ2023-06-20T07:45:03+00:00

FAQ’s

How do I track my order?2023-06-19T15:33:21+00:00

Once your order has been dispatched, you will receive an email containing a waybill tracking number. You can then use this number to track the progress of your order.

What is the process for cancelling an order?2023-06-19T15:30:37+00:00

To cancel an order, you need to do so online before the order is processed. If your order has already been processed, please contact us at info@ppmaudiovisual.co.za to request the cancellation and we will assist you further.

Do you offer international shipping?2023-06-19T15:29:07+00:00

No, we currently do not offer international shipping. However, customers have the option to arrange their own couriers to collect the products from our warehouse located in Edenvale, Johannesburg.

Can I change the shipping address after placing my order? If yes, how?2023-06-19T15:28:31+00:00

Yes, it is possible to change the shipping address after your order was placed. Please notify us as soon as possible by contacting our offices at +27 11 452 2803 or by sending an email to info@ppmaudiovisual.co.za with your request. Our team will assist you in updating the shipping address accordingly.

Do you offer installation and support services?2023-06-19T15:27:45+00:00

Yes, we provide installation services for our products. The charges for installation will be quoted separately based on your specific requirements. Additionally, we offer technical support through email or telephone. If you need assistance or have any questions, feel free to reach out to us.

Do you offer any warranties or guarantees on the products?2023-06-19T15:26:35+00:00

Absolutely! We offer various warranties on our products, with durations ranging from 1 to 7 years depending on the product. This ensures that you have peace of mind and protection against any potential manufacturing defects.

Can you provide customised audio-visual solutions for my business or organization?2023-06-19T15:25:51+00:00

Certainly! We specialise in providing tailor-made audio-visual solutions. To discuss your requirements and explore the options available, please get in touch with us at +27 11 452 2803 or send an email to info@ppmaudiovisual.co.za. Our dedicated sales representative will assist you in finding the right solution for your needs.

Can I rent audio-visual equipment for a one-time event?2023-06-19T15:24:23+00:00

Unfortunately, we do not offer rental services for audio-visual equipment.

Can I leave a review for a product on your website?2023-06-19T15:22:39+00:00

A: Yes, however only registered customers who have purchased a product on the website can leave a review. Moreover, you can also leave a review for our company on Google.

Are there any discounts or promotions available?2023-06-19T15:20:53+00:00

Yes, we offer free shipping for orders above a certain amount.

How can I get in touch with customer service?2023-06-19T15:19:46+00:00

To learn more about our products or prices, you can fill in a contact form and one of our sales consultants will contact you soon. Alternatively, you can contact our Head Office at (+27) 11 452 2803 or browse our “Contact Us” page to get in touch with the closest branch.

How long will it take to receive my order?2023-06-19T15:15:54+00:00

Delivery usually takes 3-5 working days, depending on your location.

Do you offer free shipping?2023-06-19T15:15:15+00:00

Yes, free delivery is available for orders over R500.00 excl. VAT. However, for orders under R500.00 excl. VAT, a delivery fee of R95.00 excl. VAT will be charged.

What is your return policy?2023-06-19T15:12:04+00:00
  • Our return policy is valid for 7 days from the date of delivery or collection.
  • Products that are specially ordered, manufactured or on clearance sale cannot be returned or refunded.
  • Correctly supplied goods being returned will carry a 10% handling fee.
  • To qualify for a refund or exchange, products must be in the original packaging, sealed, unused and in the same condition as they were delivered.
  • Shipping costs for correctly supplied goods returned to our offices will be at the client’s expense.
  • Once returned goods have been inspected a refund will be processed within 5 working days.
  • If goods are damaged during the shipping process, they should be rejected at delivery or PPM Audio Visual should be notified within 7 days of delivery.
Which payment methods are accepted?2023-06-19T15:06:10+00:00

We accept a variety of payment methods through PayFast, including credit cards, cheque cards, Masterpass, mobicred, RCS store cards and Snapscan. PayFast offers a secure and convenient way to make online payments.

Title

Go to Top